About Us

We are the leader in the mobility industry and the only globally integrated mobility service solutions company.

Meet Sirva: Your Full-Service Mobility Solution

Sirva is recognized as the preeminent leader in the mobility industry and the only globally integrated mobility service solutions company. Our worldwide team of mobility experts offers the most comprehensive portfolio of value-added services and technology solutions to HR and Mobility leaders and mobile employees. We help guide employees through the relocation process to ensure a seamless experience, providing the perfect blend of self-service and personalized support. Whether you are relocating a key executive for the first time or an entire team of engineers overseas, Sirva enables you to fully outsource your program or design a customized solution.

Contact Us

Sirva at a Glance

Sirva has an impressive global reach, supported by a vast worldwide partner network. We serve clients across many industry sectors and geographies. Our team, consisting of thousands of dedicated employees who speak a multitude of languages and represent diverse nationalities, is the cornerstone of our success. We are proud to hold a significant market share in the industry and continuously set new standards of excellence and innovation. Sirva's is committed to delivering outstanding service and is dedicated to excellence and continuous improvement.
About Us Stats

 

Check Out Our Brochure

Setting the Standard

Sirva’s scope of services is unmatched in the mobility industry, allowing us to offer you truly strategic solutions and customized service options. We are the only company to integrate globally delivered services for relocation, moving, mortgage and more, along with internal expertise in cultural training, immigration, and destination support.

As the recognized leader in our industry, we pride ourselves in raising the bar by offering our clients and customers next-level services and support.

EXCEPTIONAL CUSTOMER EXPERIENCE

Our delivery model is comprised of dedicated consultants, 24/7 global support, and omnichannel access, allowing consultants to focus on meaningful interactions.

COST OPTIMIZATION

Sirva offers innovative cost optimization solutions including RiskGuard®, the industry’s only fixed fee U.S. home sale program, which simplifies budgeting, eliminates home inventory, and avoids home sale management.

FINANCIAL SERVICES EXPERTISE

 

Our in-house global financial experts offer consultative expertise, managing all financial services and specializing in accounting, relocation tax, compensation, and payroll.

LEADING DIGITAL SOLUTIONS

An API integration, with leading HRIS platforms and secure data management for reporting and analytics, enhances the mobility process.

BROAD IN-HOUSE RESOURCES

Our destination, immigration, home sale, and household goods teams work closely with our supply chain to continuously drive improvements and innovation.

SUPPLY CHAIN STRENGTH

Professionally managed and integrated direct delivery model ensures an optimal balance of performance, cost, and flexibility.

An Inspired Approach

As the world of work continues to change, organizations are exploring new ways to meet today’s growing business demands. We identified four key principals that were most important to our customers, and we use these elements as core values that guide every action we take. Our dedication to global mobility and talent management is underpinned by our collective desire to deliver an exceptional move experience from start to finish. We’re passionate about what we do and deliberate in how we do it.

We are guided by four key principles that underscore our ongoing commitment to delivering an exceptional client and customer experience:
Smart
Helpful
Human
Responsible

Smart.

Technology and data are at the forefront of every move. Before we react, we check the research.

HELPFUL

Everything we do is done with the intent of solving a problem, being supportive, or showing that we care.

HUMAN

We embrace all people, experiences, and perspectives, acting with courage, honesty, and integrity. 

RESPONSIBLE

Our goal is to serve as a positive change agent in society and contribute to the sustainability of our planet.

Click the button below to learn more about our approach and commitment to service excellence.

 

Our Approach

Sirva's-dedicated-relocation-leadership-team

Meet Sirva's Executive Leadership Team

Our management team is driven by an ongoing commitment to deliver an exceptional experience for you and the employees you move. As the world of work continues to evolve, you can rest assured that we are focused on meeting and exceeding your needs with flexibility, cutting-edge technology, and seamless processes. Our passion for improving lives shows with every decision we make.

MEET THE TEAM

Let Us Help You

Sirva can provide you with the resources, guidance, and support you need to achieve the best possible mobility experience for your talent and your organization. We bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform your business. We can help empower your talent moving to their next opportunity and deliver an exceptional experience. 

If you would like to know more about how we can help you meet your evolving talent needs and ensure that your mobility program remains agile and competitive for the future, please contact us now. 

Get in touch

Global Workforce Remobilization During COVID-19

  • by Daina Mueller
  • Thursday, July 9, 2020 8:00:00 AM

The COVID-19 pandemic has created unprecedented challenges for businesses when it comes to global mobility – and because scenarios evolve daily from location to location, mobility teams are faced with a heightened challenge to stay current. Organizations and their mobile employee populations are as varied as global conditions, so mobility professionals face the daunting task of managing countless combinations of scenarios and requirements. With all of this in mind, and as countries ease restrictions and lift (or re-impose) travel bans at different rates, it will be crucial for HR and global mobility teams to review their programs  and gather reliable metrics, so they can offer valuable partnership and guidance regarding the steps that should be taken for each location, how those steps will be managed, and how a successful remobilization will be measured, if not already defined.

SIRVA recently published a Playbook for Mobility Management During Crises and Disasters, intended to help mobility leaders and teams minimize the impact of a crisis or disaster on organizations and employees, and to assist with their planning to remobilize employees. The information below highlights some of the information included in the Playbook, along with additional information that mobility professionals will find helpful. For country-specific information on such topics as household goods shipment considerations, visa and immigration updates, business travel restrictions, and more, please see our Reopening Matrix, which aggregates up-to-date mobility-related information for over 40 countries.  

OPTIONS FOR REMOBILIZING EXPAT POPULATIONS

Throughout the pandemic, it’s wise to be prepared for changing conditions by staying in close contact with impacted mobile employees and preparing contingency plans for a variety of possible scenarios. Decisions regarding remobilization are generally made by the business and/or the employee, depending on their preferences and needs. These relocations or repatriations will either:

  1. Proceed as planned
  2. Proceed with modifications (e.g., the employee will relocate to the host/destination location, but the family will remain in the home/origin location)
  3. Substitute with another move type to accomplish the business need (LTA vs STA) in light of new scenarios
  4. Terminate/cancel - For some employees and organizations, these decisions will be made on a case-by-case basis or on factors specific to the host/destination locations in question.

9 KEY CONSIDERATIONS BEFORE MAKING REMOBILIZATION DECISIONS

Remobilization responses and strategies will vary based on the status of several categories, outlined below: 

1.  Employee Supporttwo men talking at desk

  • How safe are impacted employees in their current/destination location?
  • What additional support is needed?
  • What is the impact of the support provided?

2.  Mobility Program, Policy, and Scope

  • Have the needs of the business caused a shift in priorities? (e.g., reducing staffing levels, company travel bans, cost-saving requirements)
  • Has the mobility program been audited, benchmarked and reviewed? Has anything changed? If so, how does (or should) this affect relocation types and the support offered to employees?

 3.  Immigration Implications

  • Have visa expiration and employee location data been updated?
  • Have work permit/visa statuses changed for any employees? (e.g., extensions, expirations, restrictions)
  • Have travel restrictions (or similar) impacted work permit and visa status?
  • Has the immigration process changed? (e.g., appointments, right-to-work checks)
  • Are there options to fast-track business-critical visa applications?
  • Are any restrictions affecting hiring decisions? (e.g. travel limitations, visa restrictions, or favoring local hires)

To prioritize applications, company stakeholders should map out the visas that are impacted, understand associated timelines, and be aware of any workarounds that are available. 

4. Relocation Services

  • Have mobility policies and/or processes changed? If so, have the changes been communicated to impacted employees and stakeholders? Will the changes impact the employee’s decision to proceed with the relocation?
  • Are company policies and processes flexible/agile if the crisis or disaster should re-escalate?
  • How will exceptions be managed?

Employees who have not completed their relocations may require varying degrees of care and attention during a crisis or disaster, based on where they fall within the relocation timeline and process.

5.  Cost Projections

  • Do any changes to policies warrant adjustments to cost projection templates and/or approved budgets?
  • How will delays, restrictions, and quarantines impact relocation costs and start dates?
  • Does the organization anticipate surcharges, availability shortages, and any cost increases that will be incurred due to the time of bookings? (e.g., hotels, flights, car rentals)
  • Have costs associated with sanitizing requirements and/or provisions for medical/health supplies been considered?
  • What, if any, fees apply for visa and work permit renewals or resubmissions?
  • Have stakeholders reviewed the mobility pipeline to prioritize business-critical relocations?
  • Have opportunities been identified to increase efficiency? (e.g., automation or digitization of processes)
  • Have considerations been made to manage mobility costs with minimal to no impact on employee experience? 
man holding mask and briefcase

6.  Mobility Issues and Delays

It’s important for mobility teams to understand where issues or challenges may impact the deployment of resources, the employee experience, and mobility costs.

  • How much of the process has been, or can be completed to facilitate remobilization? Areas to examine include sourcing and recruiting talent, vetting talent, package design, reviewing cost projections, approving moves, initial immigration and tax authorizations, and reviewing mobility timelines.
  • What travel restrictions are in place and will this affect the decision of when (and if) to remobilize? (e.g., mandatory quarantine periods upon arrival)
  • What impact will mobility partner delays have on timelines and service delivery? (e.g., HHG, immigration, local registration, school enrolment)
  • Are there changes to service delivery approach regarding services such as destination-specific area tours, school tours, settling in, etc.?
  • Does the process and timeline account for reapprovals of relocation support packages?

Mobility teams can minimize the impact of issues and delays through proactive communications that set realistic expectations with both the business and the employee. Mobility can also play a role in supporting the organization (and mobility partners) in prioritizing critical relocations.

7.  Insurance and healthcare

  • How has COVID-19 affected insurance coverage for employees? What does the plan cover and what does it exclude? Is there a cost impact?
  • Are employees aware of the coverage that is available to them and do they fully understand its scope?

8.  Technology and Employee experience

  • Will process automation create capacity for mobility stakeholders and partners?
  • Can processes be digitized?
  • After executing the communications plan with impacted employees during and after the crisis or disaster, have areas for improvement been identified?
  • Is there technology that can be leveraged to enhance the employee experience?
  • Are there cost-neutral or minimization options to enhance the employee experience? (e.g., leveraging relationships with mobility partners to obtain information that may be helpful to them)

During this time, it’s important to focus on the employee experience, not only to facilitate a successful remobilization, but also to make the employee feel valued and to enhance the employee value proposition (EVP), which boosts the competitiveness of the business and its relocation offering.

9.  Data collection

What data has the company collected? Consider:

  • Employees that have been deployed (who, where, when, and at what stage they are currently in)
  • Intended duration of the relocation
  • Deployment driver (to gain professional development, achieve company growth, address an urgent global need, etc.)
  • Any barriers to deployment that the employee perceives/perceived (uprooting the accompanying family, medical care available, etc.)

Historical data should also be considered, including the retention rate for employees following the end of their relocation terms.

ENSURE YOUR PROGRAM IS FIT FOR REMOBILIZATION

business man traveling

Once decisions have been made regarding remobilization, it will be important to examine the mobility policies and processes that will be used to execute the strategy.  

Strategy/Prioritization

  • Set clear processes for qualifying/clearing impacted employees to travel to their origin or destination locations.
  • Assess location challenges with the help of mobility partners.
  • Set a process for authorizing remobilizations and the re-engagement of any suspended services, such as allowances, relocation services, etc.

Prepare for Potential Delays due to Backlogs

  • Activities and volumes may be impacted as mobility partners address in-process work that had been suspended along with the influx of new initiations and requests.

Adapt the Exception Process

  • Ensure that the company’s exception process is streamlined and clearly documented.
  • Ensure that stakeholders can make quick decisions.

An example of the above might include loosening travel pre-booking timeline requirements and/or fare amount limits, which would allow for the faster deployment of individuals.

HOW WILL REMOBILIZATION SUCCESS BE MEASURED?

Definitions of a successful remobilization will vary from company to company. For example, one organization might gauge success by the number of relocations that are remobilized. Another company may define success by a decrease in the number of mobile employees, with costs that were aligned to a newly configured budget and an increased retention of talent following the relocation. Regardless of how each company defines success, having current information and data to guide the most effective steps toward remobilization – and then measure success against that definition will be critical.

For a more in-depth, strategic approach to remobilization during any crisis scenario, refer to SIRVA’s Remobilization Playbook or contact us, at GlobalAdvisoryServices@sirva.com

 

For more information please see SIRVA's Blog Disclaimer

Load more comments
comment-avatar