Trends Reshaping Global Mobility: Points You Need to Consider

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Sirva is recognized as the preeminent leader in the mobility industry and the only globally integrated mobility service solutions company. Our worldwide team of mobility experts offers the most comprehensive portfolio of value-added services and technology solutions to HR and Mobility leaders and mobile employees. We help guide employees through the relocation process to ensure a seamless experience, providing the perfect blend of self-service and personalized support. Whether you are relocating a key executive for the first time or an entire team of engineers overseas, Sirva enables you to fully outsource your program or design a customized solution.

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Sirva has an impressive global reach, supported by a vast worldwide partner network. We serve clients across many industry sectors and geographies. Our team, consisting of thousands of dedicated employees who speak a multitude of languages and represent diverse nationalities, is the cornerstone of our success. We are proud to hold a significant market share in the industry and continuously set new standards of excellence and innovation. Sirva's is committed to delivering outstanding service and is dedicated to excellence and continuous improvement.

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Sirva’s scope of services is unmatched in the mobility industry, allowing us to offer you truly strategic solutions and customized service options. We are the only company to integrate globally delivered services for relocation, moving, mortgage and more, along with internal expertise in cultural training, immigration, and destination support.

As the recognized leader in our industry, we pride ourselves in raising the bar by offering our clients and customers next-level services and support.

EXCEPTIONAL CUSTOMER EXPERIENCE

Our delivery model is comprised of dedicated consultants, 24/7 global support, and omnichannel access, allowing consultants to focus on meaningful interactions.

COST OPTIMIZATION

Sirva offers innovative cost optimization solutions including RiskGuard®, the industry’s only fixed fee U.S. home sale program, which simplifies budgeting, eliminates home inventory, and avoids home sale management.

FINANCIAL SERVICES EXPERTISE

Our in-house global financial experts offer consultative expertise, managing all financial services and specializing in accounting, relocation tax, compensation, and payroll.

LEADING DIGITAL SOLUTIONS

An API integration, with leading HRIS platforms and secure data management for reporting and analytics, enhances the mobility process.

BROAD IN-HOUSE RESOURCES

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An Inspired Approach

As the world of work continues to change, organizations are exploring new ways to meet today’s growing business demands. We identified four key principals that were most important to our customers, and we use these elements as core values that guide every action we take. Our dedication to global mobility and talent management is underpinned by our collective desire to deliver an exceptional move experience from start to finish. We’re passionate about what we do and deliberate in how we do it.

We are guided by four key principles that underscore our ongoing commitment to delivering an exceptional client and customer experience:

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Technology and data are at the forefront of every move. Before we react, we check the research.

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Our Approach

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Our management team is driven by an ongoing commitment to deliver an exceptional experience for you and the employees you move. As the world of work continues to evolve, you can rest assured that we are focused on meeting and exceeding your needs with flexibility, cutting-edge technology, and seamless processes. Our passion for improving lives shows with every decision we make.

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Sirva can provide you with the resources, guidance, and support you need to achieve the best possible mobility experience for your talent and your organization. We bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform your business. We can help empower your talent moving to their next opportunity and deliver an exceptional experience.

If you would like to know more about how we can help you meet your evolving talent needs and ensure that your mobility program remains agile and competitive for the future, please contact us now.

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Mobility programs are required to be agile and flexible in adapting to global relocation and moving market trends. Some of the key trends that SIRVA sees in today’s market include:

Policy changes to meet flexibility

Traditional tiered policies are evolving to provide flexible solutions, catered to specific relocation programs (e.g., developmental rotations) and employee preferences and priorities. RMCs are moving upstream to provide a more consultative approach to organizations looking to transform their mobility programs.

Most organizations are adopting some form of segmentation or core/flex.
Lump sum programs continue to be utilized for some tiers of US domestic relocation programs; lump sums for global (international cross border) moves have not been implemented on a large scale, largely due to the complexity of the move types
Lump sums are being utilized more broadly across US domestic programs (beyond interns and new college graduates), transforming corporate employees into consumer buyers in the marketplace

Regional Trends

Americas: Core/Flex policies are common for domestic moves within the US, and the preferred model for early career employee
Asia: Some policy tiers will include an element of a lump sum for intra country or domestic moves and Extended Business Travelers (EBTs) continue to be a focus area as a viable alternative to more traditional move types that are administratively burdensome and require a significant investment.

Expanding outsourcing

Pre-decision counseling (guidance provided to the relocation initiator regarding candidate and package selection) has traditionally been provided by an internal corporate resource. SIRVA has seen a rise in the use of RMCs to provide this service as part of the vendor partnership scope of services, recognizing the ability of the RMC to act as an extension of the organization.

Global organizations are considering a centralized program structure, provided there are regional hubs or teams in place to support the business locally. Responsibilities with the regional hubs vary by company, largely due to agreed capabilities and capacity of internal and external teams.

Suppliers in the Americas are feeling price pressure from Procurement teams to rationalize costs in all areas of the relocation lifecycle.

Europe and Asia continue to grow from mainly insourcing their relocation needs to outsourcing their mobility program to RMCs. These partnerships help take mobility programs to the next level - from operational to strategic - allowing for alignment of mobility programs with overall business objectives.

Technology investment is key for relocation programs, particularly in Europe due to the regulatory climate and intense need to protect data.

Shift towards a centralized program management model

Global mobility companies are moving towards centralized program models - streamlining the process and creating a more integrated experience for clients and their relocating employees. Organizations recognize the value of a centralized model’s ability to provide a consistent experience, both for the relocating employee and the internal customer, that leverages global vendors for cost efficiencies and program scalability.

Technological advancements

Technology is advancing faster than we ever thought possible. With these advancements comes consumer demand for instant information and insights at the click of a button. RMCs must continue to innovate and provide tools and reference resources that drive progress and educate companies on innovative ways to mobilize their workforce.

Demand for transparency

It is important that companies meet expectations of full transparency into mobility program costs, predictive analytics and reporting from start to finish to ensure clients and their people are plugged into the relocation process at all times .

Cost-quality paradox

Organizations are demanding a focus on cost rationalization and minimization from all external partnerships while maintaining, and often increasing, expectations around service quality. RMCs can achieve this balance through an integrated supply chain and a preferred vendor network, providing a single point of accountability that translates into higher service levels and higher cost savings.

Interested in learning more? Connect with Elaine Baker on LinkedIn or directly at Elaine.Baker@sirva.com. You may also reach out to Concierge@sirva.com.